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Ombudsman Program

WILC is the lead agency for the New York State Ombudsman Program in Westchester, Putnam and Rockland counties. The program is an effective advocate and resource for older adults and persons with disabilities who live in nursing homes, assisted living and other licensed adult care homes.

What is an Ombudsman?

An Ombudsman is a state certified volunteer with legal access to nursing homes, adult homes and assisted living facilities who helps residents, family and caregivers understand and exercise their rights to good care in an environment that promotes and protects their dignity and their quality of life.

The program advocates for residents in many ways including:

  • investigating and resolving complaints made by or on behalf of residents;
  • promoting the development of resident and family councils;
  • informing government agencies, providers and the general public about issues and concerns impacting residents of long-term care facilities.

At the heart of the program is its local volunteers, Ombudsmen, who receive 36 hours of training to do this work. After certification and assignment to a facility the Ombudsman works with the staff at WILC for support and supervision. Ongoing training is provided throughout the year.

For information on the program and how to work with an Ombudsman, or for information on becoming an Ombudsman contact Gabriel Felix at 914-682-3926 x211. Email questions on the Ombudsman Program here.

Regional Programs

These WILC/PILS programs serve 7 counties of the Lower Hudson Valley Region - Putnam, Westchester, Dutchess, Orange, Rockland, Sullivan, and Ulster.

Traumatic Brain Injury RRDC

Nursing Home Transition and Diversion Waiver RRDC

Open Doors Transition Center Program


Parent Training & Information Center




Site Map


General Information

The following links provide information on topics of concern for persons with disabilities.

Independent Living

Americans with Disabilities Act

Personal Prepardeness


WILC Main Office
10 County Center Road 2nd floor
White Plains, NY 10607
(914) 682-3926 (Voice)
866-933-5390 (VP/TTY)
(914) 682-8518 (FAX)
Directions to WILC

Satellite Office PILS
1441 Rt 22 ste 204
Brewster, New York 10509
845-228-7457 (Voice)
866-933-5390 (VP/TTY)
845-228-7460 (Fax)
Directions to PILS

Yonkers Outreach Office
Pathways to Success
75 Riverdale Avenue
Yonkers, New York 10701
914-376-8600 (Voice)

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